Tuesday, March 30, 2010


I am writing in response to your email dated March 26, 2010, regarding PNC Bank?s firearms procedures. I appreciate the opportunity to respondto your concerns. In our efforts to maintain a secure and safe environment for our customers and employees, PNC Bank has implemented the practice of requesting that our customers not bring firearms into local branch offices. Although we recognize this course of action may be an inconvenience to our loyal customers, we have established this process with safety and security as a priority. Customer feedback is a valuable resource in the ongoing process of ensuring we provide exceptional service. On behalf of PNC Bank, I apologize for any inconvenience or frustration you may have experienced.We look forward to the continued privilege of being your trusted financial services partner. For further questions or clarification concerning this practice, we ask that you please speak with your branch manager.Should there be any other questions or concerns, feel free to email or call us at 1-888-762-2265.
Thank you again for writing.
Sincerely,Will Brenner
Internet Client ServicesPNC Bank

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